Thursday, 9 December 2021, 8:01 AM
Site: Our Virtual Learning Environment
Course: Our Virtual Learning Environment (OurVLE)
Glossary: OurVLE Student FAQ
H
Question:

How can I reset my expired password?

(Last edited: Sunday, 18 October 2020, 9:28 PM)
Answer:

If your password is expired please contact the MITS Helpdesk by using one of the following options;

Email: helpdesk@uwimona.edu.jm

WhatsApp (TEXT ONLY): 876-499-2291, 876-869-9775

Telephone: 876-927-2148, 876-977-9306, 876-618-6466

Online Chat: https://www.mona.uwi.edu/mits/

Times; Mon - Fri:7AM - 7PM; Sat:9AM - 4PM & Sun: 9AM - 2PM

I
Question:

I am not seeing the same course material that other students are.

(Last edited: Sunday, 18 October 2020, 12:51 AM)
Answer:

There is a possibility that you are registered in a different stream than they are. Please bring this to the attention of your instructor as soon as possible.

Question:

I am seeing containers from past semesters. Is there any way to clear them from my profile?

(Last edited: Sunday, 18 October 2020, 1:02 AM)
Answer:
The containers from last semester are still up to allow for further processing by some lecturers. We hope to have them removed shortly.
Question:

I am trying to access a Blackboard Collaborate Ultra recording but I cannot access the Blackboard room outside of class time.

(Last edited: Sunday, 18 October 2020, 12:49 AM)
Answer:

Please bring this to the attention of your lecturer. The lecturer and his/her team would have adjusted the settings for the Blackboard room/area. These settings covers a wide range of issues including visibility of the room and access to recordings.

Question:

I am unable to connect OurVLE to the Moodle app from the Google Play Store

(Last edited: Sunday, 18 October 2020, 12:54 AM)
Answer:

Our current version is not compatible with it at the moment. Once there have been changes along this line we will be sure to inform the campus community.

Please however be informed that the OurVLE page is mobile ready and adjusts for easy readability on mobile devices.

Question:

I could not complete my mid-semester exam due to connectivity issues. My electricity went and I had no Internet access to do my exam. I am asking if there is any way I could be assisted to complete my exam?

(Last edited: Thursday, 29 October 2020, 11:29 PM)
Answer:

Whilst we are sorry to hear of the challenges experienced whilst doing your examinations we kindly ask that you inform your lecturers as soon as possible. It would be up to them to determine the next course of action as we are not in a position to offer a resit.

Question:

I have just registered for a course. I have checked on OurVLE but it is not showing.

(Last edited: Sunday, 18 October 2020, 12:30 AM)
Answer:

Once properly registered for the course on SAS you should have access to the course container after 40 minutes has passed on OurVLE. 

Question:

I have registered for a course for some time now but I am not seeing it on OurVLE.

(Last edited: Sunday, 18 October 2020, 12:46 AM)
Answer:

We would suggest the following;

  1. Check your registration profile on SAS to see if the stream was cancelled.
  2. Check your registration profile to see if you registered for the main class/stream. Some students inadvertently register for the tutorial session alon without registering for the main teaching stream.
Question:

I have requested an override for a course but I am still not seeing it on OurVLE.

(Last edited: Sunday, 18 October 2020, 12:43 AM)
Answer:

Please keep checking your registration profile on SAS. Sometimes your department will leave notes on your registration page informing you why you cannot be granted the override at this time.

M
Question:

My fellow students and myself are seeing our course container but it is empty. Where is the course material?

(Last edited: Sunday, 18 October 2020, 12:59 AM)
Answer:
The content of your course containers is managed by your lecturers. If you believe that you should be seeing more content please reach out to them for advice. Please also bear in mind that they may be updating the container or getting ready to share content with you in a phased basis.