OurVLE Student FAQ
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Question:(Last edited: Sunday, 18 October 2020, 1:20 AM)
What are some best practices for using OurVLE?
•Check to see that you are properly registered for your courses on SAS.
•Ensure that you are using the proper username (ID#) and password.
•DO NOT give out your credentials to others to allow them to access OurVLE.
•Check the site regularly for updates from your lecturer.
•Read ALL instructions carefully.
•Do not wait until the last minute to submit graded work.
•Ensure that you receive a e-receipt. (where applicable)
•If you have a query regarding graded work done online enquire about it as soon as possible.
Question:(Last edited: Sunday, 18 October 2020, 9:28 PM)
How can I reset my expired password?
If your password is expired please contact the MITS Helpdesk by using one of the following options;
WhatsApp (TEXT ONLY): 876-499-2291, 876-869-9775
Telephone: 876-927-2148, 876-977-9306, 876-618-6466
Online Chat: https://www.mona.uwi.edu/mits/
Times; Mon - Fri:7AM - 7PM; Sat:9AM - 4PM & Sun: 9AM - 2PM
Question:(Last edited: Sunday, 18 October 2020, 9:41 PM)
Whenever I join my virtual classes via Blackboard Collaborate Ultra I cannot hear the lecturer or sometimes I can hear but others cannot hear me. What can I do?
You will need to ensure that your audio settings are properly configured for the session. Please click on this link to get further details.
Question:(Last edited: Sunday, 18 October 2020, 10:00 PM)
What are some best practices for using Blackboard Collaborate Ultra?
Best practices for best experience
Question:(Last edited: Sunday, 18 October 2020, 10:12 PM)
Which internet browsers can I use with Blackboard Collaborate?
Collaborate only supports the most recent two stable channel releases of browsers.
Question:(Last edited: Sunday, 18 October 2020, 10:21 PM)
Will there be a special container that I will have access to for my end of semester examinations?
Yes. For most programmes you should have access to an Examination Only Container (EOC) for each of your registered courses.
Please note the following:
Question:(Last edited: Thursday, 29 October 2020, 11:29 PM)
I could not complete my mid-semester exam due to connectivity issues. My electricity went and I had no Internet access to do my exam. I am asking if there is any way I could be assisted to complete my exam?
Whilst we are sorry to hear of the challenges experienced whilst doing your examinations we kindly ask that you inform your lecturers as soon as possible. It would be up to them to determine the next course of action as we are not in a position to offer a resit.