OurVLE Student FAQ

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Question:

My fellow students and myself are seeing our course container but it is empty. Where is the course material?

(Last edited: Sunday, 18 October 2020, 12:59 AM)
Answer:
The content of your course containers is managed by your lecturers. If you believe that you should be seeing more content please reach out to them for advice. Please also bear in mind that they may be updating the container or getting ready to share content with you in a phased basis.
Question:

I am unable to connect OurVLE to the Moodle app from the Google Play Store

(Last edited: Sunday, 18 October 2020, 12:54 AM)
Answer:

Our current version is not compatible with it at the moment. Once there have been changes along this line we will be sure to inform the campus community.

Please however be informed that the OurVLE page is mobile ready and adjusts for easy readability on mobile devices.

Question:

I am not seeing the same course material that other students are.

(Last edited: Sunday, 18 October 2020, 12:51 AM)
Answer:

There is a possibility that you are registered in a different stream than they are. Please bring this to the attention of your instructor as soon as possible.

Question:

I am trying to access a Blackboard Collaborate Ultra recording but I cannot access the Blackboard room outside of class time.

(Last edited: Sunday, 18 October 2020, 12:49 AM)
Answer:

Please bring this to the attention of your lecturer. The lecturer and his/her team would have adjusted the settings for the Blackboard room/area. These settings covers a wide range of issues including visibility of the room and access to recordings.

Question:

I have registered for a course for some time now but I am not seeing it on OurVLE.

(Last edited: Sunday, 18 October 2020, 12:46 AM)
Answer:

We would suggest the following;

  1. Check your registration profile on SAS to see if the stream was cancelled.
  2. Check your registration profile to see if you registered for the main class/stream. Some students inadvertently register for the tutorial session alon without registering for the main teaching stream.
Question:

I have requested an override for a course but I am still not seeing it on OurVLE.

(Last edited: Sunday, 18 October 2020, 12:43 AM)
Answer:

Please keep checking your registration profile on SAS. Sometimes your department will leave notes on your registration page informing you why you cannot be granted the override at this time.

Question:

I have just registered for a course. I have checked on OurVLE but it is not showing.

(Last edited: Sunday, 18 October 2020, 12:30 AM)
Answer:

Once properly registered for the course on SAS you should have access to the course container after 40 minutes has passed on OurVLE. 

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