If your password is expired please contact the MITS Helpdesk by using one of the following options;

Email: helpdesk@uwimona.edu.jm

WhatsApp (TEXT ONLY): 876-499-2291, 876-869-9775

Telephone: 876-927-2148, 876-977-9306, 876-618-6466

Online Chat: https://www.mona.uwi.edu/mits/

Times; Mon - Fri:7AM - 7PM; Sat:9AM - 4PM & Sun: 9AM - 2PM

There is a possibility that you are registered in a different stream than they are. Please bring this to the attention of your instructor as soon as possible.

Please bring this to the attention of your lecturer. The lecturer and his/her team would have adjusted the settings for the Blackboard room/area. These settings covers a wide range of issues including visibility of the room and access to recordings.

Our current version is not compatible with it at the moment. Once there have been changes along this line we will be sure to inform the campus community.

Please however be informed that the OurVLE page is mobile ready and adjusts for easy readability on mobile devices.

Whilst we are sorry to hear of the challenges experienced whilst doing your examinations we kindly ask that you inform your lecturers as soon as possible. It would be up to them to determine the next course of action as we are not in a position to offer a resit.

Once properly registered for the course on SAS you should have access to the course container after 40 minutes has passed on OurVLE. 

We would suggest the following;

1. Check your registration profile on SAS to see if the stream was cancelled.
2. Check your registration profile to see if you registered for the main class/stream. Some students inadvertently register for the tutorial session alon without registering for the main teaching stream.

Please keep checking your registration profile on SAS. Sometimes your department will leave notes on your registration page informing you why you cannot be granted the override at this time.

Best practices for best experience

• Use a hard-wired (Ethernet) connection, if available. If not available, use a Wifi connection. If using Wifi, try to be as close to the router as possible.

• Close other programs. Close all programs and streaming services on your computer except for the browser you are using for your Collaborate session.

• Keep your browser current. Only use up-to-date Internet browsers that are supported by Blackboard Collaborate.  

• Limit video use. Use video during the session only when necessary.

• Use supported mobile browsers. If on a mobile device, use a supported mobile browser. For the best experience, use Safari on iOS devices and Chrome on Android devices.

• Use headphones. Cut down on the background noise and use headphones.

• Disable Adblockers. Browser Adblockers can turn off your audio and video and can cause buttons to not show up.

Source: https://help.blackboard.com/Collaborate/Ultra/Participant/Participate_in_Sessions/Session_Best_Practices

You will need to ensure that your audio settings are properly configured for the session. Please click on this link to get further details.

LINK: https://help.blackboard.com/Collaborate/Ultra/Participant/Participate_in_Sessions/Audio_and_Video 

Collaborate only supports the most recent two stable channel releases of browsers.

Yes. For most programmes you should have access to an Examination Only Container (EOC) for each of your registered courses. 

Please note the following:

• You will not have access to this container at this time. You should see these containers perhaps a couple weeks before the start of your end of semester examinations.
• When you get access to your EOCs you may not see your examination until the actual start date and time of the examination.
• IF you happen to see the examination in your teaching container DO NOT attempt the examination in the regular/teaching container. Please let your lecturer and the Examinations office know right away. They can be contacted at examsupport@uwimona.edu.jm .