OurVLE Student FAQ

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Question:

I could not complete my mid-semester exam due to connectivity issues. My electricity went and I had no Internet access to do my exam. I am asking if there is any way I could be assisted to complete my exam?

(Last edited: Thursday, 29 October 2020, 11:29 PM)
Answer:

Whilst we are sorry to hear of the challenges experienced whilst doing your examinations we kindly ask that you inform your lecturers as soon as possible. It would be up to them to determine the next course of action as we are not in a position to offer a resit.

Question:

Will there be a special container that I will have access to for my end of semester examinations?

(Last edited: Sunday, 18 October 2020, 10:21 PM)
Answer:

Yes. For most programmes you should have access to an Examination Only Container (EOC) for each of your registered courses. 

Please note the following:

  • You will not have access to this container at this time. You should see these containers perhaps a couple weeks before the start of your end of semester examinations.
  • When you get access to your EOCs you may not see your examination until the actual start date and time of the examination.
  • IF you happen to see the examination in your teaching container DO NOT attempt the examination in the regular/teaching container. Please let your lecturer and the Examinations office know right away. They can be contacted at examsupport@uwimona.edu.jm .
Question:

Which internet browsers can I use with Blackboard Collaborate?

(Last edited: Sunday, 18 October 2020, 10:12 PM)
Answer:


Collaborate only supports the most recent two stable channel releases of browsers.

BrowserDesktopMobile
Google ChromeTMWindows(r), macOS, UbuntuAndroidTM
Firefox(r) Windows, macOSNot supported
Safari(r) macOS 10.13+iOS(r) 12+, iPadOS
Microsoft Edge(r) (Chromium)Windows, macOSAndroid, iOS

Source: https://help.blackboard.com/Collaborate/Ultra/Participant/Get_Started/Browser_Support

Question:

What are some best practices for using Blackboard Collaborate Ultra?

(Last edited: Sunday, 18 October 2020, 10:00 PM)
Answer:

Best practices for best experience

  • Use a hard-wired (Ethernet) connection, if available. If not available, use a Wifi connection. If using Wifi, try to be as close to the router as possible.

  • Close other programs. Close all programs and streaming services on your computer except for the browser you are using for your Collaborate session.


  • Limit video use. Use video during the session only when necessary.

  • Use supported mobile browsers. If on a mobile device, use a supported mobile browser. For the best experience, use Safari on iOS devices and Chrome on Android devices.

  • Use headphones. Cut down on the background noise and use headphones.

  • Disable Adblockers. Browser Adblockers can turn off your audio and video and can cause buttons to not show up.

Source: https://help.blackboard.com/Collaborate/Ultra/Participant/Participate_in_Sessions/Session_Best_Practices

Question:

Whenever I join my virtual classes via Blackboard Collaborate Ultra I cannot hear the lecturer or sometimes I can hear but others cannot hear me. What can I do?

(Last edited: Sunday, 18 October 2020, 9:41 PM)
Answer:

You will need to ensure that your audio settings are properly configured for the session. Please click on this link to get further details.

LINK: https://help.blackboard.com/Collaborate/Ultra/Participant/Participate_in_Sessions/Audio_and_Video 

Question:

How can I reset my expired password?

(Last edited: Sunday, 18 October 2020, 9:28 PM)
Answer:

If your password is expired please contact the MITS Helpdesk by using one of the following options;

Email: helpdesk@uwimona.edu.jm

WhatsApp (TEXT ONLY): 876-499-2291, 876-869-9775

Telephone: 876-927-2148, 876-977-9306, 876-618-6466

Online Chat: https://www.mona.uwi.edu/mits/

Times; Mon - Fri:7AM - 7PM; Sat:9AM - 4PM & Sun: 9AM - 2PM

Question:

What are some best practices for using OurVLE?

(Last edited: Sunday, 18 October 2020, 1:20 AM)
Answer:
•Check to see that you are properly registered for your courses on SAS.
•Ensure that you are using the proper username (ID#) and password.
•DO NOT give out your credentials to others to allow them to access OurVLE.
•Check the site regularly for updates from your lecturer.
•Read ALL instructions carefully.
•Do not wait until the last minute to submit graded work.
•Ensure that you receive a e-receipt. (where applicable)

•If you have a query regarding graded work done online enquire about it as soon as possible.
Question:

What are some tips to bear in mind regarding my domain password?

(Last edited: Sunday, 18 October 2020, 1:18 AM)
Answer:
•Students must have a valid UWI ID to access the OurVLE and its resources.
•Students are only given access to their courses per semester. (this has changed somewhat since COVID)
•Your password must be active in order for you to access OurVLE.
•Your password expires every 120 days. Keep your password secure. Share it with NO ONE!!

•Ensure that you log out of OurVLE when you are finished using OurVLE especially on a public computer.
Question:

What is OurVLE?

(Last edited: Sunday, 18 October 2020, 1:17 AM)
Answer:
OurVLE stands for Our Virtual Learning Environment 
  • It is made up of a vast number of tools and specialized applications designed specifically to facilitate your learning online. 
  • This VLE hosts online courses that promote collaboration and fosters the development of an online community.
Question:

I am seeing containers from past semesters. Is there any way to clear them from my profile?

(Last edited: Sunday, 18 October 2020, 1:02 AM)
Answer:
The containers from last semester are still up to allow for further processing by some lecturers. We hope to have them removed shortly.

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